The mission of our company is to make sure that every consumer has access to high-quality and affordable medicines, regardless of where they live. That is why we make every effort to expand our shipping geography and enter every national market in the world. We understand that the quality of delivery services plays a major role when buying drugs, so we take the selection of postal companies seriously.
When you place an order on our website, you can safely count on us to make sure that:
- Your package is packed properly.
- The medicines are handled in strict compliance with storage requirements at every stage of the shipping process.
- The order is delivered within the specified time period.
- Your personal data is protected.
- Our support team provides full assistance if any problems occur.
Shipping Methods
Customers can choose between two delivery options:
- Regular airmail. This option is cheaper, but the waiting period is longer. As a rule, shipping takes up to 20 days.
- Express delivery. Your package will be delivered by courier and will arrive much faster, usually within 3-10 days, but the price is higher. This service may also be unavailable in your country.
The terms and cost of delivery depend on your location, so you will receive this information while placing an order.
Shipping Coverage
My Canadian Pharmacy ships orders to many countries where international delivery of medications is available and where the order can be handled within reasonable pharmacy and postal requirements. Delivery availability may depend on the destination country, the medications included in the order, local import rules, shipping route, and the documents required before dispatch. Before an order is accepted for shipment, our team reviews the delivery address, product availability, and any information that may be needed to process the package correctly. This helps avoid unnecessary delays later, especially when an order contains prescription medications, larger quantities, or products that may require additional verification. Some destinations can be served by regular mail, while others may require courier delivery or may not be available for certain medication categories.
Delivery times are always estimates rather than fixed guarantees. Most customers receive their packages within the expected delivery window, but international shipping can be affected by customs review, postal workload, holidays, weather, or temporary changes in transportation routes. If a destination becomes unavailable or a shipping method cannot be used for a particular order, our support team will contact the customer before the order moves forward.
Discreet and Secure Packaging
Every shipment is packed with privacy and product protection in mind. We understand that medication orders are personal, and many customers prefer not to have unnecessary information visible on the outside of the package. For this reason, parcels are prepared in discreet protective packaging without external markings that describe the medical condition, treatment category, or product details unless such information is required by postal or customs documents.
The main purpose of our packaging is to help the order arrive safely and in usable condition. Medications are placed in protective materials suitable for ordinary international transit, with attention to product integrity, labeling, and basic handling needs. Where possible, products remain in original packaging or pharmacy-prepared packaging that allows the customer to identify the medicine after delivery.
Discreet packaging does not mean that required shipping or customs information can be hidden. International parcels may need basic declarations, invoices, or other documents depending on the destination country. When such documents are required, we prepare them in a way that supports lawful delivery while still respecting the customer’s privacy as much as the shipping process allows.
Customs and Import Requirements for International Orders
International medication delivery may involve customs review in the destination country. This is a normal part of cross-border shipping and does not always mean that there is a problem with the package. Customs officers may review the declared contents, quantity, prescription status, invoice, or other supporting documents before allowing the parcel to continue through the postal system. Our pharmacy prepares orders with the documents that are normally needed for shipment, but customs decisions are made by the authorities in the customer’s country. We cannot control local import rules, inspection timing, border delays, or decisions made by customs offices. For this reason, customers should make sure that the medications they order are allowed for personal use in their country and that any prescription or medical documentation required locally is available if requested.
Some countries apply stricter rules to prescription medications, controlled substances, antibiotics, hormone products, refrigerated medicines, or larger quantities. If an order may require additional paperwork before shipment, our support team will try to explain what is needed in practical terms. Still, the customer remains responsible for following the laws and import requirements of the destination country.
Lost Packages
A package is considered lost only after the shipping carrier has had enough time to investigate the delay and confirm that the parcel cannot be located. International tracking can sometimes stop updating for several days while a package is moving between postal systems, waiting for customs review, or being transferred to a local carrier. In many cases, the shipment continues normally even if the tracking page has not updated immediately.
If a customer believes that a package is lost, they should contact our support team with the order number and tracking details. We will review the shipment history, check the carrier information, and open an inquiry when appropriate. During this process, we may ask the customer to confirm the delivery address, local postal notice, mailbox access, or any communication received from the carrier. When the carrier confirms that a package has been lost, our team will review the order and explain the available solution. Depending on the situation, this may include reshipment, store credit, or refund according to the policy that applies to the order. We work with customers in these situations, but we also need carrier confirmation and accurate delivery information before a final decision can be made.
Damaged Packages
If a package arrives damaged, the customer should contact our support team as soon as possible and keep all packaging materials until the issue is reviewed. Photos are important because they help us understand what happened during delivery. We may ask for clear images of the outer parcel, inner packaging, product labels, damaged items, and any postal notice included with the shipment.
Customers should not use any medication if the product packaging is open, broken, contaminated, unreadable, or appears unsafe. Even if only the outer package is damaged, it is better to contact us first so our team can check the situation and advise on the next step. Product safety is more important than trying to use an item that may have been affected during transit.
After reviewing the details, our team will determine whether the issue appears to be cosmetic damage, shipping damage, missing protection, or a problem that may affect product use. When damage is confirmed and properly documented, we will offer an appropriate solution according to the order policy. This may include replacement, partial replacement, refund, or another practical resolution depending on the condition of the package and the items involved.
Personal Use Quantity Limits
Our pharmacy is intended to support personal medication needs, not wholesale purchasing or resale. Orders should be placed in reasonable quantities that match the customer’s own treatment requirements, prescription instructions, refill schedule, and the import rules of the destination country. This helps keep the ordering process safer, more predictable, and easier to review during international shipping.
Large orders, repeated orders placed within a short period, or orders containing several medications from sensitive categories may require additional review before they can be approved. In some cases, our team may ask for prescription documentation, clarification of treatment use, or confirmation that the order is intended for personal use. This review is not meant to create unnecessary difficulty. It is part of responsible pharmacy handling. Personal use limits may also affect customs clearance. Many countries allow only limited medication quantities for individual treatment, and larger packages may be delayed, returned, or refused by border authorities. For this reason, customers should avoid ordering more than they reasonably need and should keep prescriptions or medical documentation available when required. If an order appears too large for normal personal use, our team may recommend reducing the quantity or splitting the order according to the rules that apply to the destination.
Recommendations Before Placing an Order
- Before placing an order, check the list of countries we send our products to.
- There are discounts and bonuses for customers who place large orders. Be sure to check the terms for receiving free delivery services and free shipping insurance beforehand.
- To avoid delays and confusion, carefully review your name and postal address before confirming an order.
- If you choose courier delivery, you can receive your package at your office or at any other place in your city that is convenient for you.
- There is an opportunity to change the shipping time if you use courier services.
- Keep in mind that delivery may be delayed because of public holidays.
- Shipping may also take more time because of customs procedures.
- If you live in a rural area, be ready to wait longer.
- If you use regular delivery services, it is advisable to check your mailbox every day. Many medicines need to be stored under specific conditions, so they may be spoiled if left outside for more than several hours. To find the approximate location of your package, use the tracking number. After the order arrives in your country, start checking your mailbox more often. If the product is spoiled because storage terms were not followed after delivery, we will not bear responsibility for that.
- If there are any delays or problems, contact our support team as soon as possible. Our specialist will help you deal with the shipping company.
When order medications from My Canadian Pharmacy, you can count on us to make every effort to ensure that you receive your order within the agreed time period, since we work with shipping companies that have proven to be trustworthy. Still, we disclaim any responsibility for the underperformance of our partners or the postal services operating in your country.