My Canadian Pharmacy works to make this website usable for patients, caregivers and customers who need access to pharmacy information, prescription services, medication support and order assistance through a digital setting.
Many visitors use this website while managing ongoing treatment, comparing medication options, preparing refill information or helping another person place an order. Accessibility matters in that setting because pharmacy information should be available to people who use screen readers, keyboard navigation, mobile devices, enlarged text, voice tools or other assistive technology.
This Accessibility Statement explains how My Canadian Pharmacy approaches website accessibility, which parts of the service are reviewed, how customers can request assistance and how accessibility feedback is handled.
Accessibility Commitment
My Canadian Pharmacy aims to provide website content in a form that supports independent use by as many visitors as possible. This includes patients with visual, hearing, mobility, cognitive, language or age-related needs, as well as customers who may be using older devices, slower connections or assistive software.
The website is reviewed with recognized accessibility practices in mind, including the general principles used in the Web Content Accessibility Guidelines. These principles focus on content that can be perceived, operated, understood and used reliably across different devices and browsing methods. For a pharmacy website, this means more than page design. It also affects medication pages, prescription instructions, order forms, contact information, privacy notices, policy pages and customer support access. We make ongoing efforts to keep core pharmacy pages readable, navigation consistent and customer actions understandable. Product information, prescription policy language, pricing guidance, privacy terms, shipping information and contact options are reviewed so customers can find important service information without unnecessary confusion.
Website Features Reviewed for Accessibility
My Canadian Pharmacy reviews accessibility across the parts of the website most often used by customers before, during and after an order. These areas may include the homepage, product pages, category pages, prescription upload instructions, account or order forms, policy pages, payment steps, customer support pages and delivery information.
The website may be reviewed for several accessibility elements:
- Text that remains readable when enlarged through browser or device settings;
- Navigation that can be used with a keyboard where website functions allow it;
- Headings and page order that help visitors understand where they are on the page;
- Form labels and instructions that help customers complete prescription or contact forms;
- Color and contrast choices that support readability for most visitors;
- Alternative text or descriptive labeling for meaningful images where appropriate;
- Readable policy pages for prescription rules, privacy, pricing, shipping and customer responsibilities;
- Customer support access for visitors who need help completing an order or finding information.
Accessibility is also considered when new website pages are added or existing pharmacy service pages are updated. A medication page, for example, may be useful only when the visitor can read the name, understand the strength, review the prescription requirement and locate the support channel. A policy page may be useful only when the visitor can follow the main conditions without searching through unrelated text.
Pharmacy Service and Customer Support
A pharmacy website serves patients who may need help beyond standard page navigation. Some customers may have trouble uploading a prescription, reading a product page, confirming a refill, reviewing an order total or locating the correct contact channel. My Canadian Pharmacy provides customer support so visitors can request assistance with website use, prescription submission, product information or order questions.
Customers may contact support when a page, form, document or ordering step is difficult to use. The support team may help locate the correct page, explain how to submit prescription information, confirm what details are needed for order review or provide an alternate way to communicate when a website function is causing difficulty.
Pharmacy-related questions remain subject to pharmacist review where required. Customer support can help with navigation and order communication, while medication advice, prescription questions and safety concerns may need to be reviewed by qualified pharmacy staff.
Documents, Forms and Medication Information
Some information on this website may appear in forms, downloadable documents, product images or scanned prescription materials. My Canadian Pharmacy works to make important customer-facing documents understandable and available in a usable format where possible.
Customers who have difficulty reading a document, viewing a medication page, using a prescription form or understanding a required step may request assistance. In some cases, support may provide the same service information in another format or explain the content by email, phone or another available customer support method. Product images are provided for identification and customer reference. They should not be used as the only source for medication decisions. Customers who need help confirming a product name, strength, manufacturer, package detail or prescription requirement should contact customer support before placing an order.
Third-Party Services
Some parts of the customer experience may involve third-party services, including payment processing, delivery tracking, security tools, embedded forms, analytics tools or external reference links. My Canadian Pharmacy does not control every accessibility feature used by third-party providers, although we aim to select service channels that support reliable customer use.
If a customer experiences difficulty with a third-party payment page, tracking page or external form connected with an order, customer support should be contacted so the issue can be reviewed. When possible, the pharmacy may provide guidance or an alternate service step that allows the customer to continue the order process.
Known Limits and Ongoing Review
- Website code, browser behavior, assistive technology, payment systems, product pages and service forms can change over time. My Canadian Pharmacy reviews accessibility issues as they are found and works to correct barriers that affect ordinary customer use of the website.
- Older pages, archived content, third-party tools or user-submitted materials may have accessibility limits. Some medication images, manufacturer materials or documents received from outside sources may also be difficult to adapt fully. When an important pharmacy document or website function creates a barrier, customers are encouraged to contact support so the information can be provided or explained through an available service channel.
Feedback and Contact
My Canadian Pharmacy welcomes accessibility feedback from customers, caregivers and website visitors. Feedback may relate to page navigation, text size, contrast, screen reader use, keyboard access, forms, product pages, prescription upload, payment steps, documents or any other part of the website that affects access to pharmacy information or service. When sending feedback, customers should describe the page or feature involved, the problem encountered, the device or browser used if known, and the type of assistance needed. This helps the support team review the issue more accurately and respond with the right service information.
Accessibility requests may be sent through the contact information published on this website. MCP reviews accessibility feedback as part of website maintenance and pharmacy service support, with attention to issues that affect prescription ordering, medication information, customer communication and access to required policy pages.